Dalton—The World Floor Covering Association (WFCA) released a new “Tuesday Tips” this week. In the series, WFCA experts presents short video tips for improving customer service and optimizing staff performance. In the end, it’s all about understanding the importance of being 1% better than your competition.
In this week’s Tuesday Tips, featuring Tom Jennings, retail training expert, he discusses two words that many of us use almost interchangeably—“hope” and “trust.”
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